Most service businesses don't have a lead problem. They have a follow-up problem.
Palmetto AI Automation started to fix one specific thing we kept seeing across South Carolina.
HVAC companies, law firms, dental practices, med spas, landscapers, across the state, owners were losing revenue every week. Not because they lacked leads, but because the follow-up was too slow, too inconsistent, or simply never happened after hours. The lead came in. Then nothing happened fast enough.
We're based in Lexington, SC. We're not a national software company shipping a generic product. We work directly with owners and operators to learn how the business actually runs, then build automation that fits into that workflow instead of replacing it.
The lead was never the problem. The fifth follow-up nobody had time to send was.
A two-person company that ships like a fifty-person one.
Palmetto AI Automation was founded by two people. The production work is run by an AI workforce, autonomous agents organized into functional teams that handle real delivery around the clock. It's the same operating model we build for our clients.
Pipeline, on autopilot
Finds net-new prospects each week, enriches them, and runs personalized cold outreach from our own inbox, no human pulling lists.
SEO & content engine
Writes, publishes, and refreshes content on schedule. Audits the site monthly against Search Console and GA4, then rewrites underperforming pages itself.
Client builds & shipping
Ships client deliverables, sites, automations, schema, integrations, through repeatable, reviewed build playbooks.
Billing & back office
Runs monthly invoicing, tracks payment status, flags past-due accounts, and pauses delivery automatically when retainers go unpaid.
We're upfront about this because the question we hear most is: "How can a two-person team deliver this much?" The honest answer is that two people couldn't. The AI workforce can, and that same operating model is exactly what we build and run for clients who want to scale output without scaling headcount.
"I started Palmetto AI Automation after watching good local businesses lose work they had already earned, the lead came in, and then it just sat there. We stay a small team on purpose. The AI workforce lets us move fast and charge for outcomes instead of headcount. If we build something for you, it's because it pays for itself, and if it won't, we'll tell you that on the first call."
What makes us different from a generic automation agency
Three principles shape every engagement, and they're the reason our work keeps paying for itself instead of becoming shelfware.
We start with a diagnostic, not a demo
Most agencies open with a product pitch. We open with a question: where is revenue leaking right now, and what's the smallest automation that stops it? That keeps builds focused and makes ROI show up early.
We work inside the tools you already run
ServiceTitan, Jobber, HubSpot, or a shared Google calendar, we connect to what you have. No data migration, no retraining your team on new software.
We stay on it after launch
An automation is never "set and forget", APIs change, volume shifts, edge cases appear. We monitor every system we run, fix issues before they cost you, and keep tuning performance month over month. You get a system that stays sharp instead of quietly rotting.
Why we focus on South Carolina
Local service markets are competitive and relationship-driven. A Columbia HVAC company up against five other contractors on Google Local Services doesn't win on price, it wins by responding first and following up most consistently. The same is true for roofing, plumbing, dental, law, and nearly every service category in the region.
We focus on SC because we know the market, we're reachable for an in-person conversation when it matters, and we're building long-term relationships in the communities we serve. We're not a vendor you onboard and never hear from again.
The tools we build with
We integrate with whatever booking, scheduling, or CRM platform your team already uses. Evaluating tools? We're glad to recommend what fits your volume and budget.
Start with a free automation audit
A 30-minute call where we map your current process, find where revenue is leaking, and tell you honestly whether automation is the right fix. No obligation, no pressure.